The Change Management Analyst will play a role in ensuring projects (change initiatives) meet objectives by increasing adoption and usage. This person will focus on the people side of change – including changes to business processes, systems and technology, job roles and organization structures. The primary responsibility will be creating and implementing change management strategies and plans that maximize adoption and usage and minimize resistance.

The Change Management Analyst conducts change impact assessments, develops stakeholder engagement plans, and determines communication and training needs. Engages with Project Managers / work leads, as well as the business, to create and execute change management plans. Supports stakeholders in business/site engagements. Creates deliverables like replication playbooks, training materials, communication plans, and adoption tracking processes. Establishes feedback loops and processes to ensure we have ongoing value capture through solution adoption (e.g. surveys, tool adoption).

Preferred Behavior skills:

A solid understanding of how people go through a change and the change process; experience with Prosci ADKAR® Model is a plus

Experience and knowledge of change management principles, methodologies and tools

Exceptional communication skills – both written and verbal

Excellent active listening skills

Ability to clearly articulate messages to a variety of audiences

Ability to establish and maintain strong relationships

Ability to influence others and move toward a common vision or goal

Flexible and adaptable; able to work in ambiguous situations

Forward-looking with a holistic approach

Organized with a natural inclination for planning strategy and tactics (self-driven)

Problem solving and root cause identification skills

Able to work effectively at all levels in an organization

Must be a team player and able to work collaboratively with and through others

Acute business acumen and understanding of organizational issues and challenges

Familiarity with project management approaches, tools and phases of the project lifecycle

Experience with large-scale organizational change efforts

Prosci Change management certification desired

Ability to foster online user engagement (e.g. SF engagement module in the application and trailhead, Walk-me, Aris)

Computing environment:

TFS for team work plan

MS Office and project software

SharePoint

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