Customer Success Data Analyst

Aivo-Engageware is seeking a highly analytical and experienced Customer Success Data Analyst.

In this role, you will be instrumental in ensuring our customers achieve their desired outcomes by

analyzing data, monitoring key performance indicators (KPIs), and identifying trends to enhance the user

experience. You will collaborate closely with the Customer Success Manager team to improve retention,reduce churn, drive product adoption, and maximize customer value.

Key responsibilities:

• Monitor customer usage and adoption metrics to identify opportunities for optimizing solution

utilization.

• Analyze large datasets, identify trends, and extract actionable insights to drive customer

satisfaction and retention.

• Collaborate closely with Customer Success Managers to develop and implement strategies that

enhance user engagement, boost product adoption, and ensure customers achieve their desired

outcomes.

• Create and present customer success metrics reports, providing data-driven insights and

recommendations to stakeholders.

• Conduct regular customer reviews and feedback sessions to understand customer needs and

proactively address challenges.

• Develop and maintain dashboards to track key customer success metrics and performance

indicators.

Key qualifications:

• Bachelor's degree in Data Science, Business, Marketing, or a related field.

• PLUS: Data Analytics Certification.

• At least 3 years of experience as a Data Analyst in SaaS solutions, customer success

methodologies, and user adoption.

• Technical proficiency with data analysis tools: Excel, Power BI, Tableau.

• PLUS: Knowledge of SQL, Python, or R.

• Advanced English proficiency (essential).

• The role is 100% remote located in CDMX, with the possibility of in-person meetings as needed

to support clients and team members.

• And will be filled with a contractor.

If you are ready to take your career to the next level and contribute to a growing company, apply today!